Refund Policy

Last updated: May 19, 2026

At ReachTheSoul, we want you to be completely satisfied with our Service. This Refund Policy outlines when and how you can request a refund for your subscription.

1. 14-Day Money-Back Guarantee

If you are not satisfied with the Service, you may request a full refund within 14 days of your initial subscription purchase. No questions asked. This applies to your first subscription payment only.

2. Subsequent Billing Cycles

Refunds for subsequent monthly or annual billing cycles are generally not available. However, we may consider refund requests on a case-by-case basis in the following circumstances:

• Extended service outage or unavailability that significantly impacted your use of the Service
• A billing error resulting in an incorrect charge
• Duplicate charges

3. How to Request a Refund

To request a refund, please contact us at hello@reachthesoul.org with the following information:

• Your account email address
• Organization name
• Reason for the refund request
• Date of the charge

We will review your request and respond within 5 business days.

4. Refund Processing

Approved refunds will be processed through your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

5. Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Upon cancellation:

• You will retain access to the Service until the end of your current billing period
• No further charges will be applied after cancellation
• Your data will be retained for 30 days after the billing period ends, during which you may request a data export

6. Free Plan

The free plan does not involve any charges and therefore is not subject to this Refund Policy. You may downgrade to the free plan at any time.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

ReachTheSoul
Email: hello@reachthesoul.org
Website: reachthesoul.org