Privacy Policy

Product: ReachTheSoul (reachthesoul.org)
Operated by: Blessing Media Global
Registered address: D Java Residence Blok C2 No. 16, Kabupaten Bekasi, Jawa Barat 17836, Indonesia
Contact: privacy@reachthesoul.org

Ministries that use RTS to manage their own audiences are independent controllers of the messages their audiences send them. For that content, RTS acts as a processoron the ministry's behalf.

a) Message and conversation data. When someone contacts a ministry through a connected channel (e.g. Facebook Messenger, Instagram Direct, WhatsApp), we receive and process the content of those messages, which may include prayer requests, personal circumstances, and spiritual or emotional disclosures.

b) Sender profile data. Basic profile information provided by the messaging platform, such as name, profile picture, and a platform user ID, used to identify and respond to the person.

c) Ministry account data.Information about ministry users of RTS: name, email, organization, connected pages/accounts, and access tokens needed to send and receive messages on the ministry's behalf.

d) Technical data. Standard log data such as timestamps and system events needed to operate and secure the service.

We do not seek to collect more than is necessary to route and respond to messages.

We use the information to deliver incoming messages to the right ministry responders; enable timely, structured follow-up so no request is missed; provide an initial automated acknowledgement and route or prioritize messages (including flagging urgent situations for faster human attention); and maintain, secure, and improve the service.

We do not sell personal data, and we do not use message content for advertising.

RTS may use automated tools to acknowledge messages instantly and to help categorize and prioritize them (for example, distinguishing a general prayer request from an urgent situation). Automated responses are a first step only. The substantive spiritual and counseling care is provided by human responders from the ministry.

RTS is not an emergency or crisis service. If someone is in immediate danger, they should contact local emergency services or a crisis hotline. Where a message indicates a possible crisis, our system is designed to encourage the person toward immediate help and to prioritize the message for human follow-up.

We share information only as needed to operate the service: with the ministry the person contacted (their responders); with service providers/processors that power messaging channels and infrastructure — for example Meta (Facebook/Instagram), our WhatsApp provider, and Google Firebase/Firestore (hosting and database); and when legally required, to comply with applicable law or valid legal process.

Where a third-party processor is in the data path, we require appropriate safeguards and confidentiality.

Message and account data are stored in Google Firebase / Firestore, in the Singapore region. Data is encrypted in transit and at rest (as provided by Google Cloud infrastructure). Access is restricted to authorized ministry responders and authorized RTS personnel. We apply reasonable technical and organizational measures to protect the data.

Because RTS operates across countries, data submitted by users in various locations is stored on servers located in Singapore. By using the service, users understand that their data will be processed and stored there.

We retain message and account data for as long as a ministry maintains an active account with RTS, in order to provide care and follow-up.

When a ministry stops using the service (cancels or terminates their account), we retain their data for one (1) month, after which it is permanently deleted from our systems. This one-month window allows for reactivation, data export, or resolution of any outstanding matters before deletion.

A person may also request deletion of their own data at any time — see Section 8 and our Data Deletion page.

Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. To make a request about your own messages, contact the ministry you reached out to, or contact us at privacy@reachthesoul.org and we will assist or route your request. To request deletion of data, see our Data Deletion page. We will respond to requests within the time required by applicable law.

When a ministry connects a Facebook Page or Instagram account, they authorize RTS to receive and respond to messages on their behalf using Meta's official APIs. RTS uses the permissions granted only to provide the messaging and follow-up features described here, in accordance with Meta's Platform Terms and Developer Policies. Access tokens are stored securely and used only for these purposes.

RTS is intended to be used by ministries and adults. We do not knowingly seek personal data from children. If you believe a child's data has been shared with us, contact us so we can address it appropriately.

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date and, where appropriate, providing additional notice.

Blessing Media Global (operator of ReachTheSoul)
D Java Residence Blok C2 No. 16, Kabupaten Bekasi, Jawa Barat 17836, Indonesia
Email: privacy@reachthesoul.org